AI Process Mining & Optimization: A Field Guide
AI process mining uses event log data (and increasingly task/desktop capture) to automatically discover how work really flows, spot bottlenecks and deviations, and recommend process optimization. In 2026, the big shifts are predictive analytics, seamless data integration, and agentic capabilities that monitor in real time. Pair mining with RPA and governance for durable wins.
How I Automated 80% of Customer Support With AI
We automated ~80% of support by stacking self-service (FAQ + conversational AI), agent assist (GenAI copilots + sentiment analysis), and workflow automation (RPA + routing). We tracked deflection, First Contact Resolution, CSAT, and cost reduction—and kept a human escape hatch everywhere.